Privacy Policy

Grupo Datora makes public its commitment to ensuring the appropriate processing of personal data for legitimate purposes in the provision of its services and product offering. Without prejudice to any specific provision in a service provision or product offering agreement, Grupo Datora seeks, through this Privacy Policy, to ensure transparency in the way in which the data provided by customers is collected, used, shared and protected, both when contracting products and services and during the commercial relationship with any of the Group's companies.

1. When and how we collect your personal data

We collect the personal data necessary for the provision of activities inherent to our services and for the offering of products at the time of contracting (including on a temporary or experimental basis) and during their use or access by the Customer.

We may also collect your personal information on the following occasions:

When you use our social networks;
When you register on our website to receive newsletters, alerts or news;
When you contact us through any of the available communication channels or request information about a product or service;
When you visit or browse our website, in accordance with the Cookie Policy of each platform.

This data collection may be carried out directly by Grupo Datora, as well as by its successors or controllers, as well as by its accredited business partners and service resellers, especially other telecommunications companies that use Grupo Datora's network or frequencies through mobile virtual network operations (known as MVNOs). Grupo Datora may also share your data with third parties, including group companies abroad, subject to the specific limits of the purpose and necessity in the provision of services and offering of products, such as other telecommunications operators related to the provision of mobile telephone services and national and international roaming obligations.

Grupo Datora may also occasionally share your data based on a substantiated order from competent authorities, under the terms of the Brazilian Civil Rights Framework for the Internet, especially in relation to the provision of registration data, or even in compliance with a court order to send connection records and telephone records, or to detect, prevent or address fraud or security incidents, protect the rights of third parties and the security of the network and its users.

2. Types of Personal Data Collected

We collect certain personal information to provide our products and/or services. Therefore, when you send us personal data, you agree and authorize us to process your personal information in accordance with this Policy. If you provide us with personal information from third parties or when third parties provide us with your personal information, we will only use it for the specific reason for which such information was provided.

The personal information that we may collect is:

Data that identifies or can identify an individual: First name, last name, parentage, date of birth, email, address, cell phone number, CPF, location data, IP address, IMEI number and connection records.
Financial information for billing purposes for services or products: Credit Card number, brand, security code and expiration date.
Location Data: We collect geographic location data from the SIMs provided in the provision of services. Although collection is available for all chips, access to data is restricted to the customer and the company's technical support, when contracting through the Portal or integrated API.
Data related to the Customer's account or agreement: We collect information from your account and agreement, such as payment dates due or received, subscription and agreement history, bank details, technical support and ticket opening, passwords and security information used to authenticate and provision services, traffic data, connection records and phone call history.

Grupo Datora informs that it does not collect “sensitive data” about you, such as racial or ethnic origin, religious belief, political opinion, membership in a union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data, except when we have your specific consent, to comply with some legal or regulatory obligation.

3. Reason for Collecting and Processing Your Personal Data

The Personal Data Protection Law highlights that we may use your data for legitimate, specific, explicit and informed reasons. Here are the reasons why we process your data:

To comply with legal and regulatory obligations: We collect, process, store, share and carry out other processing of personal data to comply with legal and regulatory obligations.
To improve the performance of our network and develop our services and products: We map, through our own and third-party systems, the heat of our website/app, traffic optimization and data analysis and research, including consumer and behavioral profile analysis.
To carry out financial transactions related to the services and products we offer: We collect your data to charge you for our products or services. When you make a purchase through our service channels, including our website, we manage your purchase until it is effectively delivered. We share data with carriers and third-party service providers in order to ensure the delivery of your product or the installation of your service and the corresponding billing.
To provide customer support: We access your data through our various service channels in order to provide technical assistance, clarify doubts and correct service failures, as well as enable new contracts for products or services and refunds that may be due.
For marketing policies: Grupo Datora may send daily communications and advertising messages to its Users registered on its platforms, or Internet users in general, using all types of available technologies and means of communication, whether by email, SMS, MMS, direct mail or others. To stop receiving these communications and messages, you must send a request to dpo@datora.net
To help with strategic decisions: We use your data in processes to develop personalized plans, services and offers that are even closer to your profile, as well as to redistribute connections and active users or rearrange the service portfolio.
To assess demand by geographic region: We use location services to assess demand according to the geographic region of our users, in a secure manner, in order to improve our service.
For the regular exercise of rights in judicial, administrative or arbitration proceedings: We collect, process, store, share and handle personal data for the regular exercise of rights in judicial, administrative or arbitration proceedings.

4. Your Choices and Rights

Your choices:
You can choose not to provide us with personal data and still continue to use our website and browse our pages. For more detailed information, access the Cookie Policy of each Grupo Datora Platform. Although you can expressly request that your personal data not be used for marketing purposes by sending an email to dpo@datora.net, you are aware that all other cases of data use are essential for Grupo Datora to be able to process transactions and offer its products and services.

Your rights:

Rectification: You have the right to correct, rectify and update any inaccurate, incorrect or outdated personal data about you.
Objection: You may object to the processing of personal data carried out based on legitimate interest or any other legal basis. We emphasize that, depending on the nature of your objection, the provision of the product/service may be partially or completely unfeasible.
Portability: You may request the portability of your personal data to another supplier or company. If you request it and it is technically possible, we will transfer your personal information to you. In this case, we will send you a copy in CSV format so that you can provide it to another company. We clarify that the portability request may not involve third-party data and will always be subject to technical analysis by Grupo Datora.
Deletion: You have the right to request the deletion of the personal data that we hold about you. We will do so provided that there is no law or regulation that requires us to store such data, or when its storage is no longer necessary or if the data is collected in excess and is unnecessary for Grupo Datora.
Petition: You can file a complaint with the National Data Protection Authority or consumer protection agencies. However, please inform us first in an attempt to resolve your demand. We value good relationships with our customers and are confident that we can help you.

In cases where it is impossible to execute or respond to your requests or questions, within 5 (five) business days or the regulatory deadline, whichever is longer, Grupo Datora will indicate the reasons in fact or in law that prevent the immediate adoption of the measure.

5. Security of Personal Data

We implement physical, electronic and managerial procedures to seek the best efforts regarding the security of your personal data and any other information that we collect and process, always observing the available state of the art.

For more information about our efforts aimed at ensuring that your data is secure, you can send a direct email to
dpo@datora.net.

And remember:

You are also responsible for the personal data you provide, so be careful with logins, passwords, confidential information, among others. Keep it secret and secure;
Keep your internet access devices and use of the services offered by Grupo Datora always updated and remember to keep your preferred antivirus solution also updated;
If you believe that your privacy has been violated, contact us immediately at dpo@datora.net.

8. How Long We Store Your Data

We store your personal data only for the period in which the processing of personal data is necessary for the performance of our activities. After the end of the processing, the personal data will be deleted, subject to technical limitations, and storage for some specific purposes is authorized.

We will retain and use your personal data to the extent necessary to comply with our legal obligations, such as: when it is necessary to retain your data for reasons related to inspections and legal and/or regulatory obligations, to resolve legal disputes and/or to execute our agreements, while they are in force.

We also retain personal data related to the use of our services and purchases made, always with the purpose of improving and developing our activities, including customizing services and products for you.

9. Making This Policy Useful to You

Grupo Datora has sought to produce this Privacy Policy in a way that is clear and transparent regarding the processing of your personal data. If you have any questions, please contact us via email at dpo@datora.net.

This Privacy Policy will be reviewed and updated from time to time. Only substantial changes will be highlighted on our website.

Grupo Datora is not responsible for damages resulting from interruptions or unavailability of its websites and platforms, as well as for the loss or improper use of information sent.

By continuing to access or use the Services or products offered by Grupo Datora, you accept and agree to the updated version of the Privacy Policy.